Need increased productivity, broad-based cost reduction, and mitigation of risk?

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your production goals

Learn About Our Solutions!

Mortgage Fulfillment

End-to-end mortgage outsourcing – processing, underwriting, closing, and quality control to help you reduce loan cycle time, saving you time and money.

Home Retention Solutions

Loan modification solutions that enable clients to reduce their costs, minimize processing errors, and eliminate time-consuming tasks for their staff.

Call Center Solutions

Call center services handle dispute resolution, loan processing questions, borrower counseling on loss mitigation options, and more.

Consumer Loan Fulfillment

Loan fulfillment services, including underwriting, processing, closing, and quality control for home equity loans and lines of credit, unsecured loans and lines of credit, auto and motorcycle loans.

Collections Servicing

Nationwide provider of debt collection solutions, assisting clients in achieving the highest rate of recovery on delinquent accounts.

About US

UFS has a robust quality control department

Urban Fulfillment Services® (UFS) is an industry leading provider offering a wide variety of outsourced services to its clients, including mortgage and consumer loan fulfillment, home retention, and call center solutions.

The benefit to our client partners is a dedicated team with a mission to ensure the highest quality underwriting and closing products. Our QC team provides internal QC and works independently of the production floors ensuring objective results. The team’s role is to report findings and also participate in improvement plans to assist production managers in driving error rates to the lowest levels possible.

Values

Diversity. Integrity. Authenticity. High Performance. Accountability. Agility. Teamwork.

Challenges

The market is faced with constant fluctuations in volume, increased regulatory scrutiny, and continuous change. Lenders need a strategic sourcing alternative that will help them manage staffing levels, reduce capital expenditures, and improve service levels.

Benefits

Handle adaptability to the market and industry shifts by leveraging outsourcing solutions. Assist with compliance with regulatory requirements and guidelines (CFPB, SAFE Act, FDCPA, GLBA and OCC Guidance on Managing Third Party Vendors). Receive value added services such as quality control, custom reporting, consulting, and best practices.

Solutions

Team up with UFS to increase your overall efficiencies. Our industry experts will provide solutions to any challenges you may be facing with influxes in volumes, quality control, aged pipelines, etc. UFS is your strategic solutions provider offering the right fit for your outsourced needs with our products, services, and solutions.

OUR LEADERS

Meet our highly acclaimed experts!
CHUCK SANDERS
Charles “Chuck” Sanders is CEO of Urban Fulfillment Services.
Chuck founded UFS’ parent company, Urban Settlement Services LLC d/b/a Urban Lending Solutions, in 2002. In the years following, Chuck built the company into a highly respected provider of outsourced fulfillment and settlement services to the mortgage origination and servicing industry.
Mike Forgas
Mike Forgas is President of Urban Fulfillment Services.
Mike oversees the company, including expansion within the lines of business and diversifying client base.

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