Call Center Solutions

Call Center Solutions

Urban Fulfillment Services® (UFS) gives clients an agile workforce with financial services experience that deliver the highest quality solutions. Our unique customer service workforce successfully helps hundreds of large banks and credit union customers. UFS handles dispute resolution, loan processing questions, borrower counseling on loss mitigation options, and more. UFS offers tiered call center services with standard and specialized support for consumer inquiries.

  • UFS is able to collaborate and create a customized call center solution for you.
  • UFS has three sites with flexible and scalable staffing capabilities.
  • UFS has industry training that is second to none to help mitigate risk and provide consistent, quality customer interactions, leading to increased customer loyalty.
  • UFS has the capacity to handle approximately one million calls per month.
  • UFS can handle complex issues in this highly-regulated and highly-visible world of financial services.

Contact us to learn how UFS can solve your call center needs!