Home Retention

Home Retention

Urban Fulfillment Services® (UFS) specializes in loan modification solutions that enable clients to reduce their costs, minimize processing errors, and eliminate time-consuming tasks for their staff.

UFS’ proven expertise is in understanding current and ever-changing government regulations. UFS supports the needs of lenders to work through these government-sponsored programs and proprietary loan workout programs with the following services:

  • Customized letter campaigns with outbound and inbound call support.
  • Proven process that streamlines document intake and quality control reviews, which enables UFS to send notice letters on incomplete packages and launch outbound call campaigns that consistently surpass industry standards.
  • Diligent document preparation for trial period, trial payment set-up, outbound calls for unsuccessful trial payments, modification underwriting, document delivery to borrower, modification follow-up, electronic and mail signing services.
  • High volume of inbound eFax and FedEx packages with the ability to process documents within the same day they are received.
  • Dependable, document execution and recording, title guarantees, and endorsements.

UFS works with its clients to tailor its market-leading processes and systems. UFS works to consistently exceed clients’ quality metrics and provide guidance as trusted advisors.

UFS’ Home Retention department has the ability to provide complete end-to-end solutions.

 Contact us for more information.